Legal information

Privacy notice

Data controller

Diana & Sans Apartamentos Boutique, Cartago, Valle del Cauca, Colombia. Privacy contact channel: official WhatsApp +57 333 402 0820.

Legal identification and tax ID pending

What data is requested

• Full name and WhatsApp or phone number.
• Check-in and check-out dates, number of guests and apartment preference.
• Optional details the guest chooses to share to prepare the stay.

No identity documents, financial data or sensitive information are requested through this site.

How data is handled

This is a static, informational site: it has no backend or database and does not store or send the data typed into the form to a server of its own. When preparing the request, the site only composes a message and opens WhatsApp. The message is sent only when the guest taps send inside WhatsApp.

The conversation is then hosted by WhatsApp, a third-party service with its own terms and privacy policy. The Diana & Sans team receives the message and uses it to answer the request.

The site is hosted on Vercel, which may log technical access data (IP address, date and browser type) for operational and security purposes.

Browser storage

The site only stores technical preferences in the browser: the chosen language and, during the session, a minimal draft of dates to continue the request. It does not use advertising, analytics or tracking cookies.

Purpose

• Manage the stay request and reply on WhatsApp.
• Confirm availability, unit and amount before any payment.
• Verify the payment receipt where applicable.

Data is not sold, rented or shared for advertising purposes.

Retention

The retention period for conversations and receipts is pending definition by the owner.

Retention period pending

Guest rights

Guests may request access, updating, correction or deletion of their data, and withdraw consent, by writing to the official WhatsApp. The formal procedure and response times are pending approval.

Processing falls under Colombian personal data protection law (Law 1581 of 2012 and related rules), subject to legal review.

Stay request terms

A request is not a reservation

The site form prepares a stay request. It does not confirm, hold or reserve dates. The website is not connected to a booking engine: availability is verified manually by the team before confirmation.

How a stay is confirmed

• The guest sends the request on WhatsApp with the stay details.
• The team reviews availability, unit and amount and replies on WhatsApp.
• Only after that confirmation is the 100% advance payment requested.
• The guest pays using the official bank QR or Bre-B key published on the site and sends the receipt.
• The team verifies the payment and confirms the stay in writing.

Price and payment

The site does not publish final rates. The applicable amount is communicated on WhatsApp before payment. Payment is 100% of the confirmed amount and is made only to the official details published on the site: beneficiary WILLIAM MEZA MENESES, Davivienda, Bre-B / DAVi plata. The site does not process payments or receive card data.

A payment does not confirm the reservation by itself: it remains pending validation. Do not make any payment before receiving availability and amount in writing.

Stay details

The guest agrees to provide accurate data and to report changes in dates or number of guests. The stay may be subject to house rules, maximum occupancy and check-in and check-out times.

Times, maximum occupancy, house rules, taxes and invoicing pending

Decline or cancellation by the property

The team may decline a request if there is no availability, if the data is incomplete or if the stay does not fit the property conditions. If a payment had already been received in that case, the applicable refund procedure will be communicated.

Refund procedure pending

Cancellation and refunds

No cancellation policy has been approved yet. For this reason the site does not publish timeframes, percentages or penalties: inventing them could harm either the guest or the owner.

Before paying

As long as no payment has been made, the guest may cancel the request at no cost by writing to the official WhatsApp.

After paying

Before requesting payment, the team must communicate in writing the cancellation and refund conditions applicable to that stay. Until an approved policy exists, conditions that were not previously communicated will not be applied. Refunds will be handled according to the communicated conditions and applicable Colombian consumer rights.

Cancellation and refund policy pending approval

How to cancel

Write to the official WhatsApp +57 333 402 0820 stating the name and dates of the request. The team will confirm receipt of the cancellation through the same channel.

Pending approval

Data and decisions the owner must define and legally validate before these documents can be considered final:

• Legal name, tax ID and registered address of the controller.
• Retention period for data and receipts.
• Check-in and check-out times, maximum occupancy and house rules.
• Cancellation, refund and exceptional-case policy.
• Taxes, invoicing and long-stay conditions.
• Formal procedure for exercising personal data rights.
• Review and approval of these texts by a legal professional.